RETENTION GUARANTEE / REPLACEMENT POLICY
As part of our commitment and dedication to our customers, we include a Retention Guarantee with all of our services. If for any reason you lose followers, likes, views, plays or anything else we delivered, you can request replacements for free. Each service offers a different duration for DDPlays Retention Guarantee, and is indicated below:
SoundCloud Plays — Lifetime Retention Guarantee
SoundCloud Likes, Reposts & Comments — Lifetime Retention Guarantee
SoundCloud Followers — 365 Day Retention Guarantee
FRAUDULENT TRANSACTIONS AND REFUNDS
If you believe someone placed an order with your credit card, without your authorization (aka. a Fraudulent Order), please contact us immediately! The Phone Number to reach our Fraud Department is located next to the transaction description on your credit card statement (leave a voicemail if we’re unavailable), or you may contact us via email. Be sure to have or include the (1) Transaction Amount, (2) Date of the Transaction and (3) The Last 4 Digits of your Credit Card Number, so we can find the transaction.
We will issue a Full Refund promptly, report the fraudulent customer to the proper authorizes and blacklist them throughout our network and our industry partners.